Academy
Your technician will leave. Your capability should not.
Certificated operator training, quality management, biosafety and lay-provider programmes — delivered on the instruments as they are configured for you.
Train the people, not just the machine.
What it covers
08- 01
Operator certification by platform
Two to three days hands-on, on the instrument as configured for your site, with a certificate issued.
- 02
Laboratory quality management & QC
Levey-Jennings, QC design, troubleshooting, EQA interpretation.
- 03
ISO 15189 internal auditor
Certificated internal auditor training.
- 04
Biosafety & laboratory safety
Containment practice, spill response, waste handling, cabinet use.
- 05
User maintenance
First-line maintenance that reduces avoidable service calls — and reduces your downtime.
- 06
Lay-provider & CHW training
Community health worker and lay-provider certification for screening programmes, with competency checks.
- 07
Institutional in-house programmes
Delivered at your site for a whole department.
- 08
Refresher entitlement
Recurring training places attached to Care Plans, so staff turnover does not become capability loss.
How it runs
Academy — because your technician will leave
Why adopt it
You will recognise yourself here, or you will not.
Your trained technician has left, or is about to
You are preparing for accreditation and need documented competency assessment
You are running a screening programme delivered by lay providers who need certifying
You have equipment being used below its capability because nobody was shown how
Your service calls are mostly user error rather than instrument fault
The process, with timing
- 011 conversation
Training needs review
Who needs what, and whether it is platform training, quality training or safety training.
- 02Booked online
Schedule
Published course calendar, or an in-house date at your site.
- 032–3 days typical
Delivery
Hands-on, on the instruments as configured. Small cohorts.
- 04At course end
Assessment & certification
Competency assessed, certificate issued, record kept for your accreditation file.
- 0530 days
Follow-up
Application support available after the course while the learning beds in.
- 06Annual
Refresher
Annual place under your Care Plan, or booked as needed.
Proof, not promises — and the questions we actually get asked.
A procurement officer does not debug a claim, they form an impression. So every proof point here is one you can verify.
Yes, where we are certified on the platform. Ask and we will tell you honestly.
Certificates record competency assessment and are designed for an accreditation file. Ask us what your specific assessor expects.
Yes. In-house delivery for a whole department is usually better value than sending people away, and it means the training happens on your own instruments.
What stands behind every configuration
Engineer profiles — names, photographs, manufacturer certifications
Manufacturer authorisation letters, published as documents
Rwanda FDA registration certificates for every product we supply
Published case studies follow as soon as customers approve them — we would rather show this than an empty "coming soon".