Engineering & Maintenance
An engineer, not a queue.
Installation, preventive maintenance, corrective repair, calibration, spare parts and instrument interfacing — from factory-certified engineers based in Rwanda.
We keep it running — including equipment we did not sell you.
What it covers
08- 01
Installation & commissioning
Site survey, assembly, utility connection, installation qualification, first validated run, signed handover.
- 02
Preventive maintenance
Manufacturer-scheduled intervals, wear parts replaced before failure, performance verification recorded each visit.
- 03
Corrective maintenance & repair
Fault diagnosis by engineers trained on your platform, genuine manufacturer parts, on site or in workshop.
- 04
Calibration
Traceable calibration against certified reference standards, with certificates per instrument per interval.
- 05
Multi-vendor service
All of the above on equipment VivaCare did not supply.
- 06
Spare parts
Fast-moving parts held in Kigali stock, forecast against the installed base.
- 07
Remote & out-of-hours support
Telephone, WhatsApp and remote diagnosis; an emergency line that reaches an engineer.
- 08
Instrument interfacing
Connecting analysers to your LIS — where most LIS projects in this region actually fail.
How it runs
Engineering & Maintenance — including equipment we did not sell you
Why adopt it
You will recognise yourself here, or you will not.
You have instruments nobody local is certified to service
You are about to be assessed and your calibration certificates are not current
Your results are drifting and nobody has verified performance since installation
Your last repair took weeks because a part came by air freight from abroad
You bought from a supplier who has since disappeared
The process, with timing
- 01Free, half a day to a day
Equipment audit
We inventory what you have — whoever supplied it — and assess condition, service history and calibration status.
- 021 week
Costed remediation plan
What needs repair, what needs calibration, what needs replacing, and in what order.
- 03Same week
Care Plan proposal
The tier that fits the estate and the risk, priced as a single annual line.
- 04At contract start
Onboarding
Instruments registered, service history opened in the Customer Portal, schedules set.
- 05Per schedule
Scheduled maintenance
Manufacturer intervals, with performance verification recorded each visit.
- 06Per Care Plan
Response when it stops
Fault logged, triaged the same working day, engineer dispatched against your Care Plan response time.
Open a service ticket
An engineer, not a queue.
Tell us the instrument and the fault. Tickets are triaged the same working day.
Emergency technical support
Instrument down outside business hours? Call the line. It reaches an engineer, not a switchboard.
Proof, not promises — and the questions we actually get asked.
A procurement officer does not debug a claim, they form an impression. So every proof point here is one you can verify.
Yes, and we would like to. Most facilities in Rwanda have orphaned instruments from suppliers who vanished, and that is a real problem we can solve immediately.
It is written into the Care Plan you choose and published on this site. We set it where we can hold it — an SLA met 95% of the time is worth more than an aspirational one met 60% of the time.
Genuine manufacturer parts with full traceability. Never grey-market substitutes.
The emergency line reaches an engineer, not a switchboard. Out-of-hours cover is included at the top Care Plan tiers.
What stands behind every configuration
Engineer profiles — names, photographs, manufacturer certifications
Manufacturer authorisation letters, published as documents
Rwanda FDA registration certificates for every product we supply
Published case studies follow as soon as customers approve them — we would rather show this than an empty "coming soon".