Technical Services
We measure our service in your uptime.
Every instrument VIVACARE places is backed by factory-trained biomedical engineers, documented maintenance, and response times we put in writing.
What we do
Five service groups, and how you buy them.
Everything here is delivered by our own engineers and specialists, including on equipment we did not supply.
- 01
Equipment & Asset Solutions
Reagent rental, leasing, rental, trade-in and refurbishment — plus fleet and managed laboratory services for estates you would rather not run yourself.
View details - 02
Engineering & Maintenance
Installation, preventive maintenance, corrective repair, calibration, spare parts and instrument interfacing — from factory-certified engineers based in Rwanda.
View details - 03
Supply & Procurement
Local stockholding, scheduled replenishment, kit assembly, and the documentation pack that gets a bid through evaluation.
View details - 04
Consulting
Accreditation readiness, validation and qualification, regulatory support, laboratory and facility design, and programme framework design.
View details - 05
Academy
Certificated operator training, quality management, biosafety and lay-provider programmes — delivered on the instruments as they are configured for you.
View details - 06
Care Plans
Bronze, Silver, Gold and Comprehensive. Not a different service — the way you buy the second one.
Compare plans
Coverage
Care Plans
How you buy Engineering & Maintenance. Four levels, one invoice line, a response time in writing.
Bronze
- Scheduled maintenance
- 1 visit / year
- Calibration and certificate
- Chargeable
- Repair labour
- Chargeable
- Spare parts
- Chargeable
- Loan instrument
- Not included
- Refresher training
- Chargeable
- Support hours
- Business hours
Silver
- Scheduled maintenance
- 2 visits / year
- Calibration and certificate
- Included
- Repair labour
- Included
- Spare parts
- Discounted
- Loan instrument
- If available
- Refresher training
- 1 place / year
- Support hours
- Business hours
Gold
- Scheduled maintenance
- Manufacturer schedule
- Calibration and certificate
- Included
- Repair labour
- Included
- Spare parts
- To a stated value
- Loan instrument
- If available
- Refresher training
- 2 places / year
- Support hours
- Extended
Comprehensive
- Scheduled maintenance
- Manufacturer schedule
- Calibration and certificate
- Included
- Repair labour
- Included
- Spare parts
- Fully included
- Loan instrument
- Guaranteed
- Refresher training
- Unlimited
- Support hours
- 24/7
Annual cost
A published percentage of instrument value. Stating the convention openly makes the plan budgetable without a quotation, which is the friction that keeps cover out of tenders.
Response times are published here once VIVACARE can hold them. A target met 95% of the time is worth more than an aspirational one met 60% of the time.