Proof, not promises
Every claim VIVACARE makes, with the evidence behind it.
A procurement officer does not take a supplier's word for it — they check. This Centre is where every regulatory, quality, manufacturer-authorisation and service claim on this site can be verified. Where evidence is not yet published, that is stated plainly rather than implied.
Regulatory
Registrations, licences and import credentials for the products VIVACARE supplies.
- Rwanda FDA registration certificates, per product lineEvidence being compiled
- Import / distribution licenceEvidence being compiled
- Kenya Pharmacy & Poisons Board status (Kenya market)Evidence being compiled
- Tanzania TMDA status (Tanzania market)Evidence being compiled
- Uganda NDA status (Uganda market)Evidence being compiled
Manufacturer authorisation
Letters and certificates confirming VIVACARE is an authorised partner for the brands it carries.
- Manufacturer directory — every relationship named on this siteView
- Authorisation letters, per manufacturerEvidence being compiled
- Partnership certificatesEvidence being compiled
Quality
The quality management standards VIVACARE holds itself to.
- ISO certification(s)Evidence being compiled
- Quality policy statementEvidence being compiled
Engineering
Who services your equipment, and what they are certified to do.
- Engineering & maintenance services — what our own engineers deliverView
- Named engineer profiles and manufacturer certificationsEvidence being compiled
- Manufacturer factory training recordsEvidence being compiled
Cold chain
How temperature-sensitive reagents and vaccines are protected in transit and storage.
- Cold-chain SOPEvidence being compiled
- Temperature monitoring / data-logger methodologyEvidence being compiled
Service
What VIVACARE commits to when equipment goes down.
- Care Plans — written response commitments by tierView
- Published SLA response-time table by Care Plan tierEvidence being compiled
- Calibration evidence / certificate templateEvidence being compiled
Corporate
Company registration and due-diligence documentation for procurement and tender teams.
- Certificate of incorporationEvidence being compiled
- Tax compliance certificateEvidence being compiled
- Company profile & trading historyEvidence being compiled
Proof, not promises
Need a document that isn't published yet?
Ask for it directly — a specialist sends the current version rather than leaving you with a dead link.